Families, we want to make you aware that the Mississippi PEBT Call Center will close on May 15.
- If you have already reported an issue with your child’s PEBT card, MDE and MDHS are working to resolve those issues.
- If you have a PEBT problem that you have not yet reported, please call the PEBT Call Center before May 15 at 1-833-316-2423.
- The wait time at the Mississippi PEBT Call Center is currently less than 5 minutes.
You can reach the P-EBT Call Center at 1-833-316-2423 until May 15.
FAQs about PEBT Call Center Closure
I reported my P-EBT issue to the call center, but I’m still waiting on it to be resolved. What should I do?
If you have already reported your issue to the call center and your mailing address is up to date with your child’s school, you do not need to take further action. MDE and MDHS are working together with districts to resolve reported P-EBT issues. This will continue even after the call center closes on May 15.
Can I still report a P-EBT issue?
Yes. The hold time at the call center has been greatly reduced from the peak last fall. If you are still experiencing an issue related to P-EBT that you have not already let us know about, please call the call center at 1-833-316-2423 before May 15.
When will the P-EBT Call Center close?
The P-EBT Call Center will close on May 15. After the call center closes, MDE and MDHS staff will continue to work with districts to resolve issues that were reported prior to the call center closing.